keyfn & Úbì: Making Food Affordable in Africa
Úbì
Industry
Agriculture
Market
Nigeria
Services by keyfn
Strategy & Consulting
· Opportunity discovery
· Primary user research
· Growth marketing
· Fundraising pitch deck
Multimedia Production
· Motion graphics
Branding & Marketing
· Logo design
· Brand positioning
· Dynamic product catalog
· Lead generation
· Social media management
· Social media advertising
Software Development
· Responsive web app
· Multi-language UX writing
· B2B ecommerce
· No-code CRM system
· UI prototyping
Results in Numbers
· 100+ inquiries from budget ads in 7 days
· 80% qualified leads from landing page
· 6+ cities and 3 countries expanded
About Úbì
Úbì is an online platform allowing emerging consumer brands to connect with reliable distributors and wholesalers. It empowers distribution, ensures the supply chain transparency from quality product sourcing, easy payment to fast delivery. Using its multi-generational agricultural background, Úbì team infuses digital solutions, online marketing and B2B ecommerce, to make “farm to fork” much cost efficient to the right consumer segments across African countries.
“We are lucky to partner with an all-rounded agency who has rolled up their sleeves since the first exploratory call. Originally, we were thinking of making a logo. But then they have convinced us of the entire digital package that has proven to attract new customers and convert them into loyal ones. Since then, we keep referring friends to partner with keyfn.” - Simon Eze, Founder & CEO, Úbì
The Challenge
This Nigeria-based client recognized how the wide adoption of the Internet is going to change the model of upstream producers communicating to downstream consumers, in alleviating the hunger issue and side effects to farmlands and logistics caused by the climate crisis. This client has a strong network of well-known and emerging food suppliers, taking advantage of his multi-generational agricultural family business. However, bringing the traditional agricultural goods trading to online was an unfamiliar topic. The main challenge is around a user-friendly matching platform, effectiveness of CPG marketing, and coordination of buying and selling across the supply chain within Nigeria and across the nearby countries.
Úbì partnered with keyfn to assist quality food brands to market their products to the targeted distributor profiles, making items affordable to end consumers.
The Strategy
A Brand-New Identity
keyfn actively participated in creating the Úbì brand since inception. Understanding the brand name has to speak for itself, the team decided to make it indigenous. Úbì, with diacritics on top, translates to greenland particularly in farmlands. The italic letters with diacritics pointing left and right mean reliable and efficient distribution as the client promised to their partners.
Website and Landing Pages with Trackers
Along with a new logo, a website came to the first place to explain Úbì when the client reached out to their first batch of partners during the discovery phase. keyfn created various wireframes and fidelity of design, to reach to the point that Úbì’s prospective clients are able to indicate their interests effectively through landing pages with various targeted social media advertising campaigns. Additionally, to construct an hierarchy of buyers based on their purchasing powers and locations, keyfn integrated a referral system, which can track the sources and flow of deals.
Beachhead Market Discovery with Hands-On Research
Making clients’ businesses sustain and scale in long-term, is one key philosophy of keyfn. Instead of jumping straightforward to build a full-suite mobile app, keyfn team worked together with Úbì to conduct 1-on-1 interviews with different stakeholders across the supply chain, from emerging food brand owners, big wholesalers who have inventories, to middlemen like resellers who are active in the informal market.
B2B E-Commerce with No-Code Backend
In the process of secondary research including competitions, Úbì has come to the conclusion to build a web app serving as an accessible e-commerce platform which their colleagues can access to no-code backend to manage product listing and customer relationship. Other languages like French are applied as a strategy for Úbì to help their trusted brand to export from Nigeria to the neighboring countries, Benin and Chad, to name a few.
Product Marketing with Digital Catalogs
Understood that many Nigerian wholesalers are still in between traditional ways of forming partnership through face-to-face, the keyfn team took a bold way to invite them through video calls, and send over digital catalogs through instant messaging. Given the nature of remote work of keyfn, we also serve a customer success team to build strong relationships with prospective and existing buyers. We are surprised how effective it was by launching parallel experiments to boost the entire growth funnel through various marketing, sales and CS approaches.
Social Media Advertisement with Higher Inquiry Rate
As part of the core social media marketing strategy, the team has identified growing-demanded products. Through targeted marketing, Úbì has successfully attracted the right profiles of prospective distributors who are not only seeing the potential of selected consumer brands, but also willing and able to place their orders with capital and potential distribution networks.
The Outcome
Úbì, with the creative digital solutions that keyfn provided, has successfully built a brand from scratch. The website has proven to generate inbound traffic and leads without advertisement spending. Creating a user-friendly digital B2B ordering platform which is affordable for the client, and feasible to the clients’ client, is one key highlight. Product localization was a doubt in the beginning of this project, but once we have proven traction after a few prototyping versions, both keyfn and Úbì were naturally and progressively willing to spend more on marketing campaigns. The results were outstanding: With minimal ads spending on social media, 100+ inquiries were generated within the first 7 days for the first marketed consumer product from a local brand. 80% of those were qualified leads from landing pages through multiple A/B testing campaigns. Within a few months partnering with keyfn, Úbì has expanded their influence in 6+ cities in 3 countries, with the ambition to close the loop of the broken agricultural supply chain in more nations in Africa.
“These digital experts have been going the extra mile. I believe they know the user journey and market future directions much more than our team. We have decided to work with keyfn for years to come as we grow and bring more impacts to farmers and consumers in Africa.” - Simon Eze, Founder & CEO, Úbì